Once you have found a property you are interested in applying for, a full and partial application is required to be considered for a property. Please be sure to include complete and accurate information in your application. Any incomplete or inaccurate information in the application may result in cancellation of your application and forfeiture of application fees.

Each person over the age of eighteen (18) is required to submit a separate Lease Application and Application Fee. When there is more than one applicant applying, the group will receive a single rental score base on the group’s combined credit and rental history. An applicant who is denied due to criminal history will cause the entire applicants applying to be denied.

All payments are through our online resident center/portal. Currently here are the different ways we can accept through the portal.

— Bank Account Pay
You can set up automatic payments with this option or simply enter your bank account and routing number each month to make your payment. This option charges a $1 convenience fee.

— Credit Card
All credit card transactions require a convenience fee through your credit card company and all fees are various.

— Retail Cash Payment
Paying with cash retail payment you will need to notify your landlord that you want to make payments with this feature so they can set up your account with this payment option.

Rent is due by the 1st of the month. A late fee of $75 will be added for payments received after the 5th of the month and $150 late fee will be added on the 15th of the month.

Your security deposit will vary based on the monthly rent of the home you choose and other variables. Your leasing specialist will be able to provide you with more information.

You can visit the resident maintenance responsibilities page on the resident center.

You may request a service/maintenance request by logging into your Resident Center. There you will click on “Requests” then click on the type of request, General inquiries, or Maintenance. Before you submit a service request, please review our policies around home care and resident responsibilities.

*While every service request is important to us, depending on the number of requests in your area, it may take us some time to respond and resolve the maintenance issue. We work to address each issue as quickly as possible, however, please allow up to 24 hours to be contacted regarding a non-emergency maintenance request and up to 2 hours to respond to an emergency maintenance issue.

A maintenance emergency is one that is dangerous, threatens the habitability of the home, or could cause damage to the property.

Emergencies include:

• Fire – call 911 immediately, then contact us at 317-409-2882
• Gas leak – if you smell gas, please exit the home, and immediately call the fire department. Once the home is safe, please contact us so we can fix the issue
• Electrical issues- sparking, fire (call 911), smoke, overheated fixtures
• Lack of Heat – if it poses a documented health risk
• Lack of Air Conditioning – if it poses a documented health risk
• Heavy Structural Damage – roof, foundation, or walls
• Plumbing – flooding or breakdown of fixtures

To report an emergency maintenance issue, please call 317-409-2882. If you place an emergency maintenance request, we’ll contact you as quickly as possible, however, please allow up to 2 hours for us to respond.

For your convenience, we can perform maintenance requests even when you’re not home. When you submit a service request, you will be asked to provide Permission to Enter so that we can perform the work in your absence. Simply leave your keys in the lockbox provided or in the designated area that is requested.

At Basic Property Group, we’re pet people. We understand that pets are family. That’s why we allow most types of domesticated pets. We don’t have dog breed restrictions. Acceptable pets are as follow: dogs (all breeds), cats, caged birds, small caged animals, and fish. We do prohibit livestock, as well as poisonous, dangerous, or exotic animals (like snakes and spiders).

Yes. A non-refundable pet deposit in the amount of $350 per pet will be charged prior to movein. Additionally, a monthly Pet Rent of $25 per month, per pet, will be added to your rent. Verified service or assistance animals are allowed and are not subject to the monthly Pet Rent.

Service animal documentation must be in the form of a note from a qualified healthcare provider that the animal alleviates the effects of an existing disability. Only dogs can qualify as Service Animals.

Once your application is approved, a Lease Agreement will be completed. The entire process is completed online using e-signatures. This will be sent over via email and all parties will receive the Lease Agreement to sign.

You will receive a renewal offer via email and mail approximately 60-90 days from your lease expiration date. That email will provide you with information on how to renew your lease and to call the office to walk you through the process.

We work hard to price our homes as fairly and affordably as possible. Rental rates take into consideration all aspects of the home, the market, and comparative rates of similar homes within a radius surrounding the home using the most current available data. Rest assured that even if the rent increases on your home, it is reasonably priced and even slightly below full market value.

Let us know that you will be leaving the home by completing our Notice to Vacate Form. Once you’ve completed the form, email it to our office at help@basicpropertygroup.com. Please be sure to let us know 60 days in advance, as noted in the lease agreement, your request to move out to avoid late notice fees.

Basic Property requires a Tenant Move Out Checklist. This form is to be returned along with all rental home keys and garage remotes on the last day of your lease. You may turn it into the office during business hours or after hours in the front drop off box. If necessary, you can prearrange with the landlord to leave the completed document and keys at the property.

Your Security Deposit refund will be mailed within 45 days of your move-out date depending on Move-Out Inspection and Move Out Checklist. Please be sure to provide us with your new address to ensure that you receive your Security Deposit as quickly as possible.